If you’re experiencing difficulties with the Round-Up feature, it may be due to a few common reasons. This guide will help you identify and resolve the issue step by step.
Common Reasons for Round-Up Issues
Insufficient Round-Up Balance: The Round-Up feature requires a minimum accumulated amount of $10 to initiate an investment.
Incorrect Settings: Round-Up settings may not be properly configured within your app.
System Glitches: Occasionally, technical issues may affect the functionality of the feature.
Steps to Resolve the Issue
Step 1: Check Your Round-Up Settings
Open the app and go to the Round-Up settings section.
Confirm that the feature is enabled and properly linked to your payment method.
Ensure your account has an accumulated Round-Up amount of at least $10. The feature will not activate until this minimum threshold is reached.
Step 2: Monitor the Feature
Once your Round-Up balance meets the minimum amount, allow the system some time to process. Check the app periodically to see if the feature starts working as expected.
Step 3: Contact Our Support Team if the Issue Persists
If the Round-Up feature still isn’t functioning after confirming your settings and balance:
Reach out to our support team with details about the issue.
Our backend team will conduct a thorough analysis of your account to identify and resolve the problem.
Additional Tips
Keep your app updated to the latest version to avoid any potential software-related issues.
Verify your linked payment method is active and has no restrictions.
Check for any notifications or alerts within the app that might indicate an issue with your account.
Need Further Assistance?
If you’ve followed the steps above and are still facing difficulties, please let us know. We’re here to ensure your Round-Up feature works seamlessly so you can continue investing effortlessly.
Thank you for choosing Compound Real Estate Bonds!