If you're experiencing issues with the Auto Recurring feature, don’t worry — we’re here to help! Below, we outline the potential reasons why this might happen and provide step-by-step guidance to address the issue.
Common Reasons for Auto Recurring Issues
Incorrect Settings: The auto-recurring feature may not activate if the setup process wasn’t completed correctly.
System Glitches: Occasionally, technical hiccups may interrupt the functionality of automated features.
Temporary Delays: Your Auto Recurring schedule might need an additional day to take effect due to system timing.
Steps to Resolve the Issue
Step 1: Check and Adjust Your Auto-Purchase Settings
Open the app and navigate to the Auto Recurring settings section.
Verify that your payment method is active and correctly linked.
Adjust the schedule by setting your auto-recurring purchase to begin tomorrow. This often resets the system and ensures the feature functions as expected.
Step 2: Monitor the Feature
After making these adjustments, allow the system some time to process the new schedule. Check the app the next day to confirm that the Auto Recurring feature is functioning.
Step 3: Contact Our Support Team if the Issue Persists
If the feature is still not working after making adjustments:
Reach out to us with details of the issue.
Our backend team will perform an in-depth analysis of your account and system settings to identify and resolve the problem promptly.
Additional Tips
Ensure your app is updated to the latest version to avoid compatibility issues.
Check your email for any notifications from us regarding your account or auto-recurring feature status.
Need Further Assistance?
If you’ve tried the steps above and are still facing challenges, please don’t hesitate to contact our support team. We’re committed to resolving the issue quickly so you can enjoy the seamless functionality of our Auto Recurring feature.
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